Reverse Logistics
Category: Logistics
Also searched as: Returns logistics
Definition (plain English)
The process for handling returns, recalls, repairs, rework, disposal, or movement of goods back from customers or channels.
Why it matters commercially
Reverse logistics affects margin, compliance, food safety, stock accuracy, supplier recovery, and customer trust after something goes wrong.
Example
A distributor separated returned food stock into resale, quarantine, supplier claim, and disposal paths based on lot code and temperature evidence.
Common mistake
Writing a sales return policy without confirming freight cost, inspection criteria, credit rules, disposal, and claim evidence.
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