OTIF
Category: Operations
Also searched as: On-time in-full
Definition (plain English)
On-Time In-Full measures whether orders arrive by the agreed time and with the full ordered quantity, usually by order, line, or value.
Why it matters commercially
OTIF is a customer-service and penalty-risk metric that connects supplier reliability, freight execution, warehouse readiness, and stock planning.
Example
A retailer charged penalties because containers arrived on time but only 86% of ordered cases were available after damage and short shipments.
Common mistake
Reporting OTIF without agreeing the delivery window, quantity tolerance, partial shipment rule, customer fault exclusions, and evidence source.
Use this in CommerceKit
Freight Cost Per Unit Calculator
Use tool →MOQ & Shelf Life
Use tool →