Last-mile Delivery

Category: Logistics

Also searched as: Final mile delivery

Definition (plain English)

The final delivery leg from warehouse, depot, store, or carrier hub to the customer or receiving site.

Why it matters commercially

Last-mile delivery can dominate cost-to-serve, delivery promise, damage risk, temperature exposure, and customer satisfaction.

Example

A chilled food seller lost margin on small orders because last-mile cold-chain delivery cost more than the product gross profit.

Common mistake

Pricing imported goods from port or warehouse cost only and leaving final delivery, failed drops, time windows, and returns out of the model.

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