Merchant of Record
Category: Payments
Also searched as: MOR
Definition (plain English)
The legal seller responsible for processing payment, taxes, refunds, chargebacks, receipts, and customer payment obligations for a transaction.
Why it matters commercially
Merchant-of-record status determines who carries payment disputes, tax collection, customer refunds, and platform compliance exposure.
Example
A marketplace clarified that the platform, not the supplier, was merchant of record for card sales and therefore owned refunds and chargeback response.
Common mistake
Launching a marketplace or reseller flow without deciding who is merchant of record, seller of record, tax collector, and refund owner.
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